San Bernardino, California
2 comments
1.8
Details
Billing Practices
Customer service
Diversity of Products or Services
Staff
Website

Because we overpaid on our account each month, HFS sent us little blurbs on every statement requesting that we just pay the total amount due, which, more often than not, was $0.00.When some large, unexpected expenses dropped on us, I did what HFS had been begging me to do for 4 years, and I paid $0.00.

The next month, I went to their website to make my payment (although the amount due was still $0.00). I tried for the better part of an hour to log onto my account. Couldn't do it. The next month, I made the payment through my bank.

Next statement I received from HFS showed a few piddly charges that they claimed were Investigation Fees. WTHeck? The next month (under the blurb asking that we not make a payment, because we were fully paid ahead) it showed a $160 Investigation Charge. I called to inquire, and have never, ever been treated more rudely in my life.

The customer service rep even refused to transfer me to a supervisor. Flat out refused! I worked in a CS call center for 5 years, and understood that what she was telling me was illegal. I hung up on her and called back.

Same experience.

Un-stinking-believable!Never giving HFS our outstanding business again.

Reason of review: Problems with payment.

I didn't like: Poor customer service, Erroneous fees.

Had an Experience with Honda Financial?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1123413

That picture you posted only shows that there was no activity since your last statement, meaning you didn't make a payment. So how is that their fault?

Anonymous
#1101287

Due to a job loss, I got behind two months with them a few years ago.I told them in advance of this happening, and they assured me, "We'll work with you.".

So, when I called to make my payment and talk to them about it after I was behind two months, the psycho customer service rep yells at me, "WE DON'T NEED YOUR BUSINESS! WE DON'T NEED CUSTOMERS LIKE YOU!!!" Seriously?? Luckily, I was able to get caught up, as I had started a good paying job. But, you're right; it was the most rude behavior I've ever experienced from someone who was supposedly a "professional".

(A professional psycho, if you ask me.) My loan will be paid off within the next couple months, but you can be sure I'll never do business with this joke of a company again.The hiring managers and trainers obviously don't have a clue how to run and train their people, and should be ashamed of their incompetence.

You May Also Like

World Financial Group - Big Class-Action Lawsuit against Transamerica’s FFIUL? Can You Join? World Financial Group "Transamerica’s Financial Foundation Indexed Universal Life (FFIUL) policy is WFG’s top life insurance product. It’s the fat-commission policy my upline always pushed me to sell. I worked for WFG..." Read more WHO IS ON THE TAKE HERE WHEN IT COMES TO GE CAPITAL RETAIL & PAYPAL Paypal "These Crooks can use a money figure & call it a "Debt Cancellation Fee" & when that backfires they call it a "Card Security Fee". They can tell you..." Read more World Financial Group - Hampton Bay Anon. You confirm how AWFUL the FFIUL is. World Financial Group "HB Anon, for all your righteous high-flown talk about "...Loss of cash value ...never has been deceptive..." isn't it funny how so few people--including most of the WFG agents..." Read more World Financial Group - Read This to Learn How WFGers RIP YOU OFF! World Financial Group "In his “review” last week San Diego Anon oozes about “...a beautiful lifelong career…” It’s “beautiful” all right. IF you love to recruit everybody in sight and personally..." Read more LIFECELL IS SURELY A SCAM Lifecell "They take $189 out and put it on pending mode for the one you think your getting free but really arent.But you pay the shipping.So its a scam and falso..." Read more At-home Decor Superstore Customers Albany, NY At-home Decor Superstore "Customers come in all the time saying they are shopping but they are really breaking products, opening products that are zip tied and stealing product that are in the store...." Read more Done Com - Done.com hires novices in houston. Terrible wrk.. Done Com "Done.com hires novices in houston. Terrible wrk.. I needed a sink drywall fixed & they sent a novice/ inexperienced guy. After I specifically asked to send me their best b/c..." Read more Bella Serata - Ripoff - right under our nose Bella Serata "The special was to buy the trial product (30ml) jar of Bella Serata and at the page where you add your CC# info there is a small link at the..." Read more